Help with a glitch

[frogprincess2]

If anyone knows how to fix this please let me know.

Yes Paul I googled it

I have reloaded all my sims (last installed was Free Time).  Everything was working fine until I created a family.  I moved them into a lot and they became floating heads.  So I left the lot and created a new family and moved them to a lot.  They were floating heads as well.  I tried leaving the lot and going back to it, but still have the floating heads..  LOL

What causes it and how do I fix it?


Thanks