I've tried it all ... It's got to be reinstalled.

[Cassie]

I know how it feels Jen, I lost my game suddenly and with it lost CC & my loved legacy and was extremely unhappy.
I didn't reinstall straight away because I would have got no fun from it, I;d be too angry, so I didn't play the game for a good 2 or 3 months. Now I'm addicted again though.
Try not to be too down about it. It'll seem crappy at first, but the fun will come back. But don't force yourself to get into it like I did.