Sims Complete Collection character problem

[Caspin]

Hello Dwinger, I hope that you can help them if they return and provide answers to your questions. I haven't played the original Sims game for over a decade and have no clue about the issue described, but perhaps you can figure it out with additional information.

The policy I mentioned is plainly stated on the forum headers and was introduced for a good reason, but by all means assist if you can.